Technical Support Engineer

Company Description

Heyy is an AI-powered customer communication platform that helps businesses manage conversations across WhatsApp, Instagram, Facebook, SMS, Email, and more. Our AI employees answer customers instantly, automate repetitive tasks, qualify leads, book appointments, and support teams 24/7. We help businesses scale customer support, sales, and operations without increasing headcount.

Role Description

We are looking for a Technical Support Engineer to join our growing team in a full-time hybrid position.

In this role, you will help customers troubleshoot issues, configure integrations, set up automations, and get the most out of the Heyy platform. You will work directly with customers to resolve technical challenges, investigate bugs, support onboarding and implementation, and collaborate closely with our product and development teams.

Qualifications

• Proven experience in Technical Support and Troubleshooting, with the ability to resolve technical issues effectively.
• Strong Analytical Skills for diagnosing and solving complex problems efficiently.
• Experience in Customer Support and Customer Service, demonstrating excellent communication and interpersonal skills.
• Experience working with SaaS platforms.
• Ability to adapt in a fast-paced remote work environment and collaborate with cross-functional teams.
• Proficiency in documenting technical processes and creating user-facing guides is a plus.
• Familiarity with APIs, Webhooks, Integrations, and Automation tools.
• Excellent written and verbal communication skills in English.
• Ability to work independently in a fast-paced remote environment
• Customer-focused mindset with strong attention to detail
• Previous experience in implementation, solutions engineering, or onboarding roles.