Senior Product Manager

Description

We are monday.com, a global software company transforming how businesses run - empowering ~245,000 customers worldwide. Our GTM Platform team sits inside R&D and owns the internal technology that the entire revenue org runs on. We build the systems, workflows, and AI-powered tools that Sales reps, CSMs, and their managers use every day to acquire, grow, and retain customers.

About The Role

As a Senior PM on the GTM Platform team, you will own the internal product surfaces and technology capabilities that the entire revenue org depends on. This spans two main areas: tooling for Sales reps and CSMs (deal prep, guided workflows, AI assistance), and retention and expansion products (health signals, risk detection, in-product moments that drive customers to stay and grow).

You will work directly with stakeholders across Sales, Customer Success, and RevOps — not as an order-taker, but as a strategic partner who identifies systemic problems and drives technical solutions end-to-end. The person we're looking for thinks at the system level, has real comfort with modern AI capabilities, and cares deeply about the quality of the internal product experience.

what You'll Own

REP ENABLEMENT - Internal web tools that help AEs and CSMs work more effectively - AI-assisted deal prep, guided workflows, smart notifications, and next-best-action prompts.

RETENTION & EXPANSION - Product surfaces and signals that help CS teams proactively identify churn risk and drive expansion conversations at the right moment.

SYSTEMS & INTEGRATIONS - Connecting CRM, conversation intelligence, and product usage data into coherent, actionable internal workflows that reps actually use.

LLM-POWERED FEATURES - Embedding language models into rep-facing tools - summaries, call prep, objection handling, and automated follow-up - with clear quality metrics.

Requirements

• 5+ years as a Product Manager, with a track record of shipping impactful web products end-to-end
• Experience building internal tools or platforms - you understand that internal users are real users with real UX expectations
• Strong business fluency - you can walk into a room with a VP of Sales or a CSM and quickly understand their operational reality
• Hands-on experience working with LLMs in product - prompt behavior, output quality tradeoffs, and when AI genuinely helps vs. adds noise
• Solid web product fundamentals - user flows, system states, edge cases, responsive behavior, and what makes a product feel fast and trustworthy
• Ability to frame and solve high-level technical problems at the system level, not just translate feature requests into tickets
• High ownership mindset - you align stakeholders, drive decisions forward, and take full accountability for outcomes
• Strong analytical skills - comfortable with both qualitative discovery and quantitative product data to validate bets
• Experience collaborating with engineers on technically complex systems - APIs, event-driven architectures, automation pipelines
• Clear communicator who can translate technical complexity into crisp product decisions for both engineering teams and business leaders
• Familiarity with GTM tech stack (Salesforce, Gong, Gainsight, or similar) - Nice to have
• Experience with retention or CS-focused products — churn signals, health scores, expansion triggers - Nice to have