Product Support Engineer - 5599

Additional details:

NPI & Product Support Engineer

We are looking for an NPI & Product Support Engineer to join our NPI and Product Engineering group.

In this role, you will be responsible for the technical readiness of the company products throughout their lifecycle — from New Product Introduction (NPI), through software releases, manufacturing, and post-production support.

This is an internal-facing role, working closely with R&D, Operations, QA, and manufacturing partners.

Key Responsibilities:

Lead and support NPI activities

Own the technical readiness and validation of software releases

Provide advanced technical support to internal teams, including R&D, QA, and manufacturing

Perform deep root-cause analysis for hardware and software issues

Support repair processes for failed boards, including hands-on technical investigation

Take responsibility for the technical performance of subcontractor teams (e.g., Flex China)

Ensure alignment and accuracy of hardware, software, and BOMs across products

Own and maintain high-quality technical ation

Collaborate cross-functionally to ensure smooth product launches and ongoing stability

Requirements:

Up to 5 years of experience.

Practical Engineer (B.Sc. in Engineering – advantage)

Strong knowledge of networking protocols (advanced level)

Solid understanding of hardware/software systems and product-level troubleshooting

Fluent English (written and spoken)

Strong ownership mindset and ability to work independently

Team player with excellent cross-functional communication skills