Desktop Support Technician

Responsibilities

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  Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issue
• s.Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user device
• s.Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacement
• s.Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistanc
• e.Administered approved software installations, updates, and security patching in coordination with IT policie
• s.Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN client
• s.Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcemen
• t.Offered VIP support and acted as the primary onsite contact during critical escalations or outage
• s.Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenanc
• e.Assisted with Active Directory tasks, basic user account management, and smart hands suppor
• t.Maintained documentation of incident resolution, hardware inventory, and technical guides for internal referenc
• e.Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handlin
• g.Followed ITIL practices for incident, problem, and service request management in corporate environment