Senior AI Product Manager - monday service

Description

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.

About Monday Service

Monday service is our newest core product—launched not long ago and already growing at rocket speed. We’re already shaping the future of AI-powered service management—and now it’s time to take it to the next level. As Senior Product Manager for Service AI, you’ll play a key role in executing this vision of how AI redefines service experiences—from automating workflows to enabling smarter customer interactions—while working closely with product, engineering, design, and other leaders.

We’re looking for someone with creativity, bold thinking, and a founder mentality—a product leader who thrives in ambiguity, takes ownership, and isn’t afraid to challenge assumptions to build what’s next.

This is a chance to work like a startup founder while enjoying the reach, resources, and impact of a hypergrowth SaaS leader.

About The Role

• Play a key role in shaping and executing the AI-first product strategy for monday service, in close collaboration with engineering, design, and other product leaders.
• Own end-to-end product lifecycle: discovery, prioritization, roadmap, and execution.
• Deeply understand customer pain points, service workflows, and opportunities to transform them with AI.
• Partner with engineering, design, data science, sales, and customer success to dxeliver solutions that are both technically robust and business-impactful.
• Validate ideas through experiments, data analysis, and customer research.
• Act as the internal and external voice of Service AI—sharing product vision and representing monday.com at industry events when needed.
  
  

• 7+ years of product management experience in SaaS, preferably in service, support, or workflow products.
• Proven track record of building impactful AI-powered products (automation, ML, LLM, or similar).
• Strong technical understanding—comfortable partnering with engineering and data teams to build scalable AI solutions.
• Strategic thinker with strong product sense and business acumen.
• Excellent communication and storytelling skills, able to inspire teams and influence stakeholders.
• Entrepreneurial mindset—fast-moving, resourceful, thrives in ambiguity.
• Bonus: experience in customer service, ITSM, or workflow management domains.
  
  

• Be part of shaping the future of work with AI on monday.
• Work at the intersection of customer experience, service operations, and cutting-edge AI.
• Build with creativity and a founder mentality inside a “startup mode” product, backed by the scale, brand, and reach of a global SaaS company.