Billing & Collection Specialist

At Utila, you’ll help build the modern, enterprise-grade platform that powers digital asset operations for more than 300 global institutions. Our technology secures $15B+ in monthly transaction volume and has protected over $100B to date, and we’re growing fast, backed by $50M in funding and a rapidly expanding customer base.

We work on mission-critical systems that demand innovation, precision, and deep technical expertise. If you’re excited by complex challenges, want to work with exceptionally strong teammates, and are looking to make a real impact on the future of financial technology, you’ll feel right at home here.

Join us, and help build something big.

Role Overview:

As a Billing & Collections Specialist, you will play a key role in ensuring smooth and efficient billing and collection processes. Your daily responsibilities will include issuing invoices, tracking customer payments, and proactively following up on overdue balances. You will also act as the main focal point for customer billing/payment related inquiries.

Responsibilities:

Billing Operations:

• Set up customers, billing schedules, and contract parameters in the billing system.
• Review and approve invoices accurately and promptly for recurring and one-time services.
• Collaborate with internal teams (Sales, RevOps, Legal, Customer Success) to resolve billing-related issues and support cross-functional processes.
  
  

• Monitor and record payments from customers (Stripe/bank etc)
• Proactively follow up on overdue accounts.
• Communicate with customers to resolve payment issues.
  
  

• Up to 2 years of experience as a Billing Specialist, AR Specialist, or in Finance Operations
• Familiarity with systems such as Stripe, NetSuite, and HubSpot
• High-level English: written and verbal for communication with global customers.
• Tech-savvy and quick to adopt new tools and AI solutions.
• Advantage- Strong proficiency in Excel.