Help Desk Technician (IT Support Specialist)

Help Desk Technician (IT Support Specialist)

We are looking for a motivated and service-oriented Help Desk Technician to join our Information Technology (IT) team. This role is ideal for a professional who is passionate about technology, enjoys troubleshooting, and is committed to delivering excellent technical support in a dynamic work environment.

Responsibilities

• Provide professional and reliable technical support to company employees while maintaining a high level of customer service.
• Troubleshoot and resolve hardware, software, and peripheral equipment issues.
• Support company systems, including workstation maintenance, updates, and upgrades.
• Manage, monitor, and track support requests through the organization's ticketing system.
• Document incidents, resolutions, and technical procedures accurately.
• Implement and maintain information security policies and best practices.
• Install, configure, and create images for new computers and workstations.
• Support and manage advanced multimedia and conferencing systems.
• Participate in cross-functional technology projects across the organization.

Required Qualifications

• At least 4 years of experience providing technical support - Must
• Experience maintaining and managing end-user systems, including workstation deployment, configuration, and upgrades - Must
• Strong knowledge of Microsoft Office 365 - Must
• Full proficiency with Windows 10 and images 11 operating systems - Must
• Experience managing users and permissions through Active Directory - Must
• Understanding of networking concepts and communication protocols.
• Familiarity with information security principles and requirements.
• Creating and deploying system images for new computers and workstations - Must
• Strong troubleshooting and problem-solving skills - Must
• Excellent communication and customer service abilities.
• Experience working with Microsoft 365 platforms and cloud services
• Desire and ability to grow within a professional IT career path.
• Experience working with complex enterprise technology environments.