רכז/ת תפעול

Company Description Big Brothers Big Sisters Israel is a nonprofit organization operating since 2003, dedicated to supporting children, adolescents, and young adults living in situations of risk and distress. The organization focuses on providing professional, personal, and emotional support that helps participants grow into healthy, empowered adults. Its core activity is based on matching each child or young person with a trained volunteer mentor, a “Big Brother” or “Big Sister,” who serves as a consistent, positive role model. Through these long-term mentoring relationships, the association promotes resilience, social integration, and equal opportunities for young people across Israel.

Role Description On-site Coordinator of Operations role based in Tel-Aviv-Yafo. The Operations Coordinator will oversee the daily logistical and administrative activities that support mentoring programs, including scheduling meetings, tracking participation, and maintaining accurate records and databases. The role involves coordinating between staff, volunteer mentors, and external partners to ensure smooth program delivery and problem resolution. The Operations Coordinator will also assist with grants application, support training and events. The position also includes preparing reports and summaries for internal use and donors, supporting budget and resource tracking, and helping improve operational procedures to strengthen program impact.

Full time, flexible

Qualifications

• Strong organizational and administrative abilities, including scheduling, data entry, document management, and follow-up.
• Excellent interpersonal and communication skills.
• High level of Hebrew (spoken and written); English at a functional level for written communication and basic conversations.
• Comfort with digital tools and office software (e.g., Excel, Word, CRM/Databases, email and messaging platforms).
• Ability to work independently, manage multiple tasks in a dynamic environment, and take initiative in solving operational issues.
• Strong sense of social mission, empathy, and cultural sensitivity when working with diverse communities and at-risk youth.
• Previous experience in operations, coordination, or program support in a nonprofit, education, youth, or social services setting is an advantage.
• Relevant academic background (social sciences, education, social work, management, or related fields) is an asset.