Customer Support Representative

Company Description WorldCom Finance delivers innovative and reliable financial solutions that connect individuals and businesses across borders.

Role Description This is a full-time, on-site Customer Support Representative role based in the Tel Aviv. The Customer Support Representative will handle inbound inquiries from customers via phone, email, and chat.
Responsibilities include resolving issues, troubleshooting transaction and account-related problems, and escalating complex cases when necessary. The role involves guiding customers through platform features, documenting interactions in internal systems, and following established procedures to ensure service quality and compliance. The representative will collaborate with operations, product, and compliance teams to relay customer feedback and support continuous improvement in customer experience.

Qualifications

• Language skills: Hebrew, English and Russian.
• Strong customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
• Excellent Communication abilities, both written and verbal, with the capacity to explain financial products clearly and professionally.
• Proficient Troubleshooting skills to investigate, diagnose, and resolve customer issues across digital platforms and financial services.
• Experience working with ticketing or CRM systems and comfort with technology-driven products.
• High level of accuracy, attention to detail, and ability to follow regulated procedures and security standards.
• Ability to work on-site in the Tel Aviv District, manage multiple inquiries simultaneously, and remain calm under pressure.
• Fluency in English, Hebrew, Russian.
• Prior experience in financial services, fintech, or a similar customer support environment is preferred but not mandatory.