דרושה מתאמת שליחויות טלפונית - עבודה מהבית/ניתן לעבוד מחו"ל

Company Description WeCall – Call Center Services is a specialized outsourced contact center and business development provider, offering customer service and sales support solutions to help organizations improve efficiency and drive growth. The company delivers services such as outbound sales campaigns, business appointment setting, event and conference confirmations, data enrichment and verification, inbound call center support, and customer surveys. A dedicated team learns each client’s business in depth to handle calls professionally, collect accurate information, and transfer inquiries with complete details. Services are delivered by experienced sales and customer service professionals, ensuring high-quality, value-driven customer interactions. WeCall also designs tailored solutions that strengthen customer engagement, improve conversion rates, and support long-term business profitability.
Role Description This is a full-time, remote position for a Telephone Delivery Coordinator, with the option to work from home or from abroad. The role involves coordinating deliveries by phone, contacting customers, confirming delivery details, updating schedules, and ensuring that drivers and logistics teams receive accurate and timely information. The coordinator will handle inbound and outbound calls, respond to questions, resolve basic delivery issues, and record all interactions in the company’s systems. Daily work includes collaborating with internal teams, following established procedures, and maintaining a high level of professionalism and customer service on every call. The position requires the ability to work independently, manage time effectively, and meet performance and quality targets in a remote environment.
Qualifications

• Strong telephone-based customer service and communication skills, with the ability to speak clearly, listen actively, and build rapport with diverse customers.
• Experience in call center, dispatch, logistics coordination, or similar roles that involve managing schedules, deliveries, or service appointments.
• High level of organizational skills, attention to detail, and accuracy in documenting calls, updating delivery information, and following procedures.
• Comfort with remote work tools and basic computer proficiency, including CRM or call center systems, email, and spreadsheets.
• Ability to work full time in a structured schedule, manage multiple tasks at once, and maintain composure under pressure.
• Proactive problem-solving skills and a customer-focused mindset, with the ability to resolve issues or escalate them appropriately.
• Fluency in Hebrew; additional language skills (such as English or others) are an advantage for working with international clients.
• Previous experience in customer service, sales support, or delivery coordination is preferred but not mandatory; training will be provided for the right candidate.