Technical Support Engineer

Who are we?

We make the invisible visible. Deep digital investigation platforms for your most complex challenges.

Voyager Labs enables analysts to analyze massive amounts of complex digital unstructured data and acquire actionable, previously unattainable insights. Leading government and law enforcement agencies, as well as private sector clients, use our cutting-edge AI technology worldwide to gain a vital edge in the battle against crime, fraud, terror, trafficking, internal threats and other risks.

Each of our employees has the chance to both make the world a better place and grow and develop his/her skills in a growing, dynamic and fast-paced environment.

Your Upcoming Challenges:

• Provide technical support to customers worldwide and troubleshoot complex technical issues.
• Diagnose and resolve technical problems, escalating complex issues to R&D when needed.
• Automate processes and tasks to improve efficiency and reduce the risk of errors.
• Work closely with other teams, such as development, DevOps, and QA to ensure that systems are aligned with business needs and goals.
• Bring a passion to stay on top of trends, experiment with and learn new technologies.
  
  

• Experience in any programming language, preferably Python.
• Experience with Cloud technologies – mostly AWS and Azure.
• Containerization (Kubernetes).
• Strong knowledge in Linux and CLI commands.
• Proficiency in SQL for data investigation and troubleshooting.
• Experience with Kibana / Log analysis tools.
• Experience with build servers such as Jenkins, TeamCity etc.
• Understanding virtualization technologies such as VMware.
• Experience with WEB technology – Networking, HTTP.
• Experience with AI tools (Claude, Gemini, ChatGPT)
• Self-motivated, proactive, and able to take initiative, solve problems, and lead tasks.