Customer Support Specialist - Ontopo Israel

About the company

Ontopo is Israel’s leading platform for restaurant reservations and management.

Over 70% of the country’s top restaurants and bars operate with Ontopo, and more than 2.5 million diners use it every month.

Our platform serves a wide range of clients – from fine-dining establishments to national chains – with an advanced technological system for reservations, daily operational management, and enhancing digital presence, all driving real business results.

We're looking for a Customer Support Specialist to join our growing CS team and help shape the future of restaurant tech. This is a great opportunity to be part of a dynamic, fast-paced team in a role that sits at the heart of our client relationships.

 What You’ll Do

•  Customer Support: Provide timely and effective support to restaurant customers, addressing inquiries, troubleshooting issues, and escalating complex problems to the Account Manager as needed.
• Collaboration:  Work closely with product, tech, and account management teams to continuously improve the partner experience
• Conduct pre-launch training sessions for businesses, either remotely or on-site, based on their type and specific needs
• Be a friendly, knowledgeable, and proactive voice for our restaurant community 

 What We’re Looking For

• 2 years of experience as a manager in the Hospitality industry, preferably in restaurants  - Must-have
• Exceptional customer service and phone etiquette with the ability to provide clear explanations and training tailored to the client
• Tech-savvy and confident with software tools
• Team Player, Ability to work effectively in a team environment, collaborating with colleagues to achieve shared goals.
• Fast thinker with creative problem-solving abilities
• Highly organized, detail-oriented, and able to multitask under pressure