On-Site Technical Support Specialist

LabOS is looking for an On-Site Technical Support Specialist to join us in a key customer-facing role at a client site.

In this role, you'll be the primary point of contact for LabOS users on-site, providing technical and operational support, investigating issues, managing requests, and ensuring a smooth user experience.

What You'll Do:

• Provide day-to-day support for LabOS users.
• Handle user requests, configurations, permissions, and system setup.
• Investigate incidents, troubleshoot issues, and perform initial diagnosis.
• Prioritize, document, and track support tickets through resolution.
• Work closely with laboratory teams and translate operational needs into technical actions.
• Escalate critical issues when needed and ensure proper follow-up.

What We're Looking For:

• Experience in Technical Support, Application Support, IT Operations, or a similar role.
• Strong troubleshooting and problem-solving skills.
• High level of ownership and ability to work independently.
• Excellent communication and customer-facing skills.
• Strong organizational and prioritization abilities.
• Service-oriented, proactive, and reliable.

You'll Thrive in This Role If You Enjoy:

• Working independently and taking ownership.
• Solving problems and investigating complex issues.
• Building relationships with users and becoming a trusted partner.
• Combining technical expertise with operational support.

If you're looking for a role that combines technology, problem-solving, customer interaction, and real ownership, we'd love to hear from you!