Guest Service Representative

Company Description Brown Hotels is a Mediterranean lifestyle hospitality brand, united with Israel Canada Hotels, with hubs in Tel Aviv and Athens. The group operates an international portfolio across Israel, Greece, Cyprus, and additional destinations, offering design-driven city hotels, boutique properties, beach resorts, and nature retreats. Each property reflects the Brown DNA: authentic, stylish, and closely connected to its local surroundings. Brown’s collections include Urban, Boutique, Beach & Resort, and Nature, alongside Play by Brown Hotels, a young, social, urban-focused brand. Recognized by leading publications such as Vogue, Wallpaper, Condé Nast Traveller, and The New York Times, Brown Hotels focuses on creating spaces where guests can immerse, connect, recharge, and feel good.

Role Description The Guest Service Representative is a full-time, on-site role based at our West Jerusalem property. The person in this role will warmly welcome guests, manage check-in and check-out procedures, and handle reservations and inquiries in person, by phone, and via email. Daily responsibilities include addressing guest requests, resolving issues promptly, coordinating with housekeeping and maintenance, and ensuring public areas and front desk spaces reflect Brown Hotels’ design and service standards. The Guest Service Representative will process payments, maintain accurate guest records, provide local recommendations, and actively promote hotel services and experiences. This role works closely with the broader hotel team to deliver a seamless, feel-good guest experience aligned with the Brown brand.

Qualifications

• Strong guest-facing skills, including exceptional customer service, professional communication, and a warm, welcoming presence.
• Experience in front desk or hospitality operations, including check-in/check-out, reservations management, and payment processing.
• High level of organization, attention to detail, and ability to multitask in a fast-paced, service-oriented environment.
• Ability to collaborate effectively with cross-functional hotel teams (housekeeping, maintenance, food & beverage) to resolve guest needs.
• Proficiency with hotel property management systems and basic computer skills (email, scheduling, data entry); prior use of reservation software is an advantage.
• Fluency in English; additional languages commonly spoken by international guests (such as Hebrew, Arabic, or other European languages) are a plus.
• Previous experience in hospitality, tourism, or customer service is preferred but not strictly required for highly motivated applicants.
• Flexibility to work shifts, including evenings, weekends, and holidays, in line with hotel operational needs.
• Demonstrated problem-solving skills, calm under pressure, and a commitment to inclusive, respectful, and culturally sensitive service for all guests.