Technical Solutions & Delivery Engineer

We are looking for a hands-on Technical Solutions & Delivery Engineer to support the full customer journey — from technical sales support and product demos to post-sale installation, deployment, and ongoing customer support.

This role is ideal for someone who enjoys working directly with customers, understands complex hardware/software environments, and can translate technical capabilities into clear value during the sales process.

You will partner closely with Sales, Product, R&D, Operations, and external field teams to ensure successful customer engagements — from the first technical conversation through production rollout.

What will you Do?

Pre-Sales & Customer Demos

• Support the sales team in technical discovery, customer conversations, and solution positioning
• Present product capabilities and lead technical demos for prospective customers
• Understand customer requirements, site constraints, and operational workflows
• Translate business use cases into technical deployment concepts
• Answer technical questions around system architecture, hardware, connectivity, installation, and integration
• Support proof-of-concept planning and execution when needed

Deployment & Implementation

• Own the technical delivery process after sales handoff, from kickoff through go-live
• Coordinate and support customer installations involving Linux edge devices, industrial cameras, racks, switches, and network infrastructure
• Validate site readiness, network configuration, connectivity, and hardware setup
• Work with third-party contractors and field teams to ensure high-quality execution
• Troubleshoot technical issues during installation and escalate to R&D/Product when needed
• Manage deployment timelines, risks, action items, and customer communication

Post-Sale Support & Customer Success

• Provide technical support to customers after deployment
• Investigate, diagnose, and resolve field issues across hardware, software, network, and configuration layers
• Document recurring issues, deployment learnings, and best practices
• Help improve implementation standards, troubleshooting guides, and customer-facing technical documentation
• Serve as a trusted technical focal point for both customers and internal stakeholders

What are we Looking For?

• 3+ years of experience in a technical customer-facing role such as Solutions Engineer, Field Application Engineer, Technical Delivery Engineer, Implementation Engineer, Sales Engineer, or Technical Support Engineer
• Hands-on experience with hardware/software systems, preferably in IoT, Computer Vision, logistics tech, industrial automation, or similar environments
• Good understanding of Linux-based systems
• Practical networking knowledge: IP configuration, connectivity, switches, RJ45, and troubleshooting
• Experience supporting external B2B / Enterprise customers
• Ability to lead technical demos, explain complex concepts clearly, and build trust with customers
• Strong troubleshooting skills and a practical, get-it-done mindset
• Ability to manage multiple customer activities in parallel, from demos to live deployments
• Comfortable working in industrial environments such as warehouses, distribution centers, or logistics sites
• Fluent English, both written and spoken

Nice to Have

• Experience with Warehouse Management Systems / WMS
• Experience with industrial cameras, edge devices, or vision-based systems
• Background in deployment logistics, site readiness, hardware procurement, or field operations
• Experience working in fast-paced startup or high-growth environments
• Additional languages — Spanish is a strong advantage

Why This Role?

This is a great opportunity for a technical, customer-oriented problem solver who wants to be close to both the product and the customer.

You’ll play a key role in helping prospective customers understand the value of the technology, supporting successful deployments in the field, and ensuring customers get real value after go-live.

It’s a hands-on role that combines technical sales support, demos, field implementation, troubleshooting, and customer success — perfect for someone who likes being at the intersection of technology, operations, and people.