Delivery Manager - 5610

About entrypoint

entrypoint is a leading enterprise technology solutions provider with over 20 years of market leadership. We work with 500+ enterprise clients — including HOT, Pelephone, Tnuva, and Azrieli Group — delivering world-class solutions across cybersecurity, digital transformation, AI-powered contact centers, hardware distribution, and technical recruitment.

We're looking for a Head of Delivery & Operations to lead and scale our delivery organization. This is a senior leadership role with full ownership of how we deliver services to clients — from team management and SLA accountability to process design and continuous improvement.

If you're someone who thrives in a dynamic, multi-interface environment, knows how to build teams that perform at a high level, and can zoom out to think strategically while still diving into the details when it matters — this role is for you.

What You'll Own

• Full ownership of the Delivery and Operations function across the company
• Leading, managing, and developing all delivery teams and operational staff
• Accountability for SLA compliance, response times, service quality, and customer satisfaction
• Workload management, prioritization, and task distribution across teams
• Handling complex client escalations and internal stakeholder coordination
• Designing, improving, and embedding delivery methodologies and workflows
• Driving efficiency initiatives, automation, and process improvement across the organization
• Cross-functional collaboration with Sales, HR, Finance, and IT
• Building dashboards, KPIs, and management reports to support decision-making
• Professional development, mentoring, and performance management of team leads and employees
• Participating in the strategic planning of delivery operations at the organizational level

What We're Looking For

Experience & Skills

• 5+ years of experience in Delivery Management, Operations, Customer Success, or Service Operations
• Proven track record of managing teams in a fast-paced, multi-stakeholder environment
• Background in operational or service management within a technology company or professional services firm
• Experience working with enterprise and B2B clients
• Demonstrated experience leading process improvement and automation initiatives
• Strong leadership and people management skills
• Systemic, business-oriented thinking alongside the ability to get into the details
• Hands-on experience with monday.com — a significant advantage
• Experience with CRM or other operational/management systems — required
• Ability to work independently, with high personal accountability and strong organizational skills

The Person We're Looking For

Beyond the technical background, we're looking for someone with a specific kind of presence and character:

• A natural connector — someone who builds trust quickly, communicates clearly across all levels, and knows how to bring people along
• Calm under pressure — when things get complex or escalations arise, you're the steadying force in the room
• High ownership mentality — you treat problems as yours to solve, not someone else's to handle
• Empathetic but direct — you lead with care for your team, and you're also not afraid to have the hard conversations
• Curious and growth-oriented — always looking for a better way, a smarter process, a more effective approach
• Team-first mindset — you understand that great delivery is a team sport, and you create the conditions for others to succeed