Head of CRM | Customer Lifecycle, Retention & Growth | Personalization, Loyalty & Analytics

About the Role

An established global IT and enterprise solutions provider is looking for an entrepreneurial Head of CRM Field. This leader will bridge the gap between commercial strategy and technical execution, taking full financial ownership of our CRM division and driving delivery excellence across large-scale client portfolios.

Key Responsibilities

• Own and optimize the division’s P&L, revenue targets, and financial forecasting
• Lead the vendor-side delivery of major enterprise CRM implementations from conception to launch
• Act as the primary commercial point of contact for enterprise clients and technology partners
• Architect and draft technical proposals, steering responses to complex commercial tenders and RFPs
• Mentor, scale, and guide a diverse team of CRM project managers, developers, and consultants

Requirements

• 5+ years of experience leading a CRM line of business or division with direct P&L accountability — Mandatory
• Deep vendor-side background managing large-scale, complex software and IT project implementation — Mandatory
• Proven track record of managing technical engineering, implementation, and PM teams — Mandatory
• High proficiency in client relations, executive stakeholders management, and negotiation — Mandatory

Solid experience driving business development and steering complex tender/RFP processes — Mandatory