Technical support & pre-sales engineer

We’re hiring! Pre-Sales & Technical Support Engineer

📍 Israel | Full-time | Hybrid

Do you enjoy combining technical expertise, customer interaction, and cutting-edge CNC solutions?

Join GibbsCAM Israel and play a key role at the intersection of pre-sales, technical support, and customer success.

🔧 Your mission

As a Pre-Sales & Technical Support Engineer, you will be a trusted technical partner for our customers and sales team. You will showcase the power of GibbsCAM solutions and ensure customers get the most value from their CAM environment—from first demo to successful deployment.

💡 What you’ll do

Pre-Sales & Customer Engagement

• Work closely with Sales to understand customer needs and present tailored GibbsCAM solutions
• Deliver compelling product demonstrations, technical presentations, and proof-of-concept sessions
• Represent GibbsCAM at trade shows, seminars, and customer events
  
  

Technical Support & Training

• Provide first-line technical support on GibbsCAM software
• Analyze and resolve issues related to CAM programming, post-processing, and CNC machining workflows
• Train new and existing customers (on-site and remotely)
• Collaborate with global GibbsCAM support and development teams on complex technical cases
• Participate in on-site customer visits, implementation follow-ups, and post-processor certification tests
• Create clear technical documentation and training materials
  
  

🧠 What you bring

• Bachelor’s degree in Mechanical Engineering (or equivalent technical background)
• 2+ years of hands-on experience with CAM software and CNC machining
• Solid understanding of milling, turning, and multi-axis machining processes
• Strong problem-solving skills and a customer-oriented mindset
• Excellent communication and presentation skills
• Fluency in Hebrew and English
• Willingness to travel within Israel
  
  

⭐ A plus

• Experience with GibbsCAM
• Background in technical support or customer-facing roles
• Post-processor customization experience
• Programming skills
  
  

🎯 Why join us?

• Be part of a global, technology-driven organization
• Work with advanced CAM solutions used by leading manufacturers
• Enjoy a hybrid working model and varied customer-facing activities
• Make a real impact on customer success and business growth
  
  

About Us

GibbsCAM is part of the Sandvik Group, a global high-tech engineering company that provides products and services designed to enhance customers’ productivity, profitability, and sustainability. In 2024, the Sandvik Group employed approximately 41,000 people and generated revenues of around SEK 123 billion.

GibbsCAM is a production-grade milling and turning CAM system designed to maximize CNC code efficiency and machine tool performance. It supports 2D to 5-axis milling, turning, multi-task machining (MTM), Swiss-style turning, and wire EDM. By offering exceptional ease of programming for virtually any CNC machine, GibbsCAM enables manufacturers to produce higher-quality parts with digital precision and speed.

Our mission is to support customers in expanding their manufacturing capabilities by delivering intelligent software solutions that shape the future of production. With operations in over 15 countries, more than 100 distributors, and a global team of experienced consultants and product specialists, we support customers worldwide.

Sandvik is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.