Community Service Coordinator

We are looking for a Community & Customer Experience Coordinator to join our team.

This is an independent, hands-on and impactful role, working closely with the Territory Manager and the headquarters team.

The role combines customer experience, community building, and cross-functional collaboration, with the goal of creating meaningful experiences for families.

Responsibilities

• Build and manage a local community for clients, including events, meetups, and ongoing engagement activities
• Collaborate closely with cross-functional teams (service, sales, operations, and external partners)
• Measure, analyze, and improve service performance, including KPI tracking and identifying customer needs
• Lead and manage local community events and gatherings
• Implement processes and tools to improve the customer journey (including CRM and engagement tools)
• Represent Tammuz locally and support the growth of our surrogacy activities in Israel, in line with global strategy

Qualifications

• Relevant academic degree (e.g., Communications, Business Administration, or similar)
• 2–4 years of relevant professional experience
• Proven experience in community management, customer experience, or client-facing roles – an advantage
• Experience in digital services or content delivery – an advantage
• Highly independent with strong execution capabilities, organization skills, and ability to prioritize
• Strong interpersonal and communication skills
• High level of Hebrew and English