Technical Support Specialist

Intezer, the industry leader in Autonomous Security Operations, is hiring a Technical Support Specialist to support our global customers. This is a great junior/entry-level opportunity for computer science professionals who want to join a top-tier AI-first engineering company. The ideal candidate is patient, customer-focused, and ready to serve as the communication bridge between our customers and our R&D teams.

Responsibilities

• Handle customer technical support cases via application and email submissions
• Resolve users' technical issues alongside Intezer's engineering teams
• Troubleshoot to distinguish between user error and actual system defects
• Communicate customer needs to Intezer's product teams

Requirements

• 2+ years of experience in a technical role (software engineering, tech support, or similar)
• Computer science degree (juniors welcome)
• Ability to develop and maintain scripts in Python or JavaScript
• Experience with web services and APIs
• Experience working directly with customers
• Experience with tech support web tools
• Strong communication skills in English
• Ability to work under pressure and prioritize tasks effectively
• Team player

Nice to Have

• Experience in the cybersecurity field