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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Help Desk Specialist

abra

תל אביב - יפו

Help Desk Specialist

abra

תל אביב - יפו
מלאה
9,000-14,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations.

The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure

Responsibilities:

Provide technical support and assistance to employees via tickets, email, and in-person interactions.
Troubleshoot and resolve technical issues related to hardware, software, and networking
Manage and maintain the company's help desk operations, including ticket tracking and resolution
Collaborate with other IT team members to identify and resolve complex technical issues
Maintain inventory and documentation of hardware, software, and licenses
Assist in the development and implementation of IT policies and procedures

Requirements

2+ years of experience in IT and customer service
Strong understanding of hardware, software, and networking concepts
Troubleshooting both Windows and macOS operating systems
Excellent communication (customer orientation) and problem-solving skills
Ability to work well under pressure and handle multiple tasks simultaneously
Experience with help desk management and ticket tracking systems (e.g. ServiceNow, Jira Service Desk…)
Experience in Google Workspace (G-Suite) - Advantage
Experience in AWS - Advantage
Experience in VMware environment - Advantage