Help Desk Specialist

We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations.

The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure

Responsibilities:

• Provide technical support and assistance to employees via tickets, email, and in-person interactions.
• Troubleshoot and resolve technical issues related to hardware, software, and networking
• Manage and maintain the company's help desk operations, including ticket tracking and resolution
• Collaborate with other IT team members to identify and resolve complex technical issues
• Maintain inventory and documentation of hardware, software, and licenses
• Assist in the development and implementation of IT policies and procedures

Requirements

• 2+ years of experience in IT and customer service
• Strong understanding of hardware, software, and networking concepts
• Troubleshooting both Windows and macOS operating systems
• Excellent communication (customer orientation) and problem-solving skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Experience with help desk management and ticket tracking systems (e.g. ServiceNow, Jira Service Desk…)
• Experience in Google Workspace (G-Suite) - Advantage
• Experience in AWS - Advantage
• Experience in VMware environment - Advantage