Help Desk Specialist (36360)

Help Desk Specialist | Herzliya | Leading Organization

Mertens - MalamTeam is hiring a Help Desk Specialist for a leading organization in Herzliya.

This is an opportunity to join a professional support team that currently includes approximately 16 support specialists, divided into two professional tiers: Tier 1 and Tier 2.

Responsibilities:

• Provide phone-based technical support to company employees and network branches across Israel
• Open, document, and track service tickets in the system
• Connect remotely to workstations and provide real-time solutions
• Handle ongoing hardware, software, and endpoint equipment issues
• Work with multiple internal interfaces across the organization
• Provide professional, courteous, and high-quality service to end users

Requirements:

• Patient, serious, and high-quality service orientation for company employees, including 9,000+ employees
• Strong working knowledge of Windows operating systems
• Familiarity with hardware issues for laptops and desktop computers
• Knowledge of troubleshooting printing issues, including print servers
• Good working knowledge of Microsoft Office applications
• Experience working with Active Directory, including user creation, password resets, and group assignment
• Experience opening and closing user mailboxes
• Understanding and knowledge of managing Share and NTFS permissions on folders
• Familiarity with the Citrix interface is an advantage