Professional Services Engineer Student

Department: Research & Development

Location: EMEA-Israel

Description

The Professional Services Engineer is responsible for supporting the roadmap development by having a wide understanding of the business and providing solutions to the relevant teams in the organization. Include ownership of limited releases, supporting deployments, understanding integration / 3rd party tools (APIs) and leading the transformation of knowledge to the tier 3 support and to the training teams (SME).

Key Responsibilities

• Be Point of contact for the product development core team and be part of the Product Life Cycle (PLC)
• Extract data from various sources, analyze it and point to the relevant data
• Explore opportunities to improve process and tasks
• Develop proactive and predictive processes and tools to improve our products and services.
• Work closely with a cross functional team between technical teams, Marketing, and R&D.
• Deliver lecture-based and hands-on training courses for internal customers (Business support, tech support, Lab support) Transfer tech knowledge (internally).
  
  

• Current undergraduate student pursuing a degree in Systems Engineering, Business Administration or equivalent, with at least 2 remaining years of academic studies.
• Strong interpersonal skills and the ability to perform under pressure situations.
• Experience with DB tools and Queries
• Experience and/or understanding of Bug tracking tools such as Jira.
• High communication skills
• Fluent English
• Experience working with multidisciplinary products- Advantage
• Experience as a professional services or technical projects manager- Advantage