Technical Customer Success Manager

Kovrr is looking for a Technical Customer Success Manager!

This is a highly technical role specifically tailored for someone with a strong technical backbone who wants to transition into a strategic, customer-facing, and commercial position. Whether you come from a background in Software Engineering, Data Engineering, Technical Support, or Solutions Architecture, this role is your bridge to leading high-level customer success initiatives for large enterprise accounts.

You will serve as a trusted technical and business advisor, working directly with our enterprise customers' developers and data engineers. You will deeply understand their technical requirements, demonstrate how Kovrr’s cyber risk platform meets their business objectives, and act as the crucial link between their technical needs and our internal Product and Engineering teams.

Responsibilities

• Own the overall relationship with assigned clients, managing onboarding, implementation, and training, driving increased adoption, and ensuring renewals, expansion, and high levels of customer satisfaction.
• Collaborate closely with our sales team and clients to ensure successful technical and business engagements, precise identification of requirements, and fulfillment of success criteria.
• Provide technical guidance throughout post-sale processes, address complex support inquiries, and foster strong, collaborative relationships as a trusted advisor.
• Work in synergy with Product and Engineering teams to promptly resolve customer issues, leveraging feedback for product enhancement.
• Proactively identify risks and opportunities, develop and execute mitigation and achievement plans for successful outcomes.
  
  

• Technical Background (Must): Strong, hands-on technical background. Direct experience as a Software Developer, Data Engineer, Technical Support Engineer, or Solutions Architect is highly preferred.
• The "Shift" Mindset: A strong desire and aptitude to pivot from a pure back-end/technical role into a commercial, strategic, and customer-facing position.
• Technical Capabilities: * Proven capability to speak "developer to developer" and understand complex data workflows, enterprise IT architectures, and APIs.
• Proficiency in Python – Significant Advantage.
• Background or strong conceptual understanding of Cybersecurity / Cyber Risk – Significant Advantage.
• Communication & People Skills: Exceptional verbal and written communication skills in English. Ability to build trust with technical teams (developers/engineers) while also translating complex concepts into business value for executive stakeholders.
• Experience (Flexible): While previous customer-facing experience (CSM/TAM) in B2B SaaS is a plus, strong technical aptitude and the right business acumen are our top priorities.
• Project Management: Strong organizational skills with the ability to lead complex onboarding and product implementation processes across multiple global stakeholders.
• Flexibility: Ability to work flexibly to support global enterprise clients across different time zones (primarily US/Europe).