Senior Software Engineer – CX Platform Team

About the role:

Forter is looking for a Senior II Software Engineer to join the CX Platform team, the foundational engineering team powering Forter's entire Customer Experience group. This is a high-impact, hands-on role at the intersection of backend engineering, AI infrastructure, and customer-facing product.

You'll work across the full platform stack (backend services, data pipelines, security, cost, and scale) with a meaningful and growing focus on AI infrastructure. We own the agentic platform for the entire Product Offering group: from building the LLM infrastructure and agentic workflows to ensuring they're reliable, observable, and safe in production.

Why should you join us?

AI at Forter isn't a side project. It's a strategic priority, and the CX Platform team sits at the center of it. We own the AI infrastructure for the entire Product Offering group, which means your work has wide reach and real stakes.

You'll be working with modern agentic patterns, like AWS Bedrock and LangChain, building features that are genuinely novel and not just wrapping someone else's chatbot. If you want a role where backend depth, product instinct, and AI engineering all matter equally, this is it.

What you'll be doing:

• Own core platform infrastructure - Build and maintain the shared backend services, data pipelines, and infrastructure that CX product teams depend on, with a constant eye on scale, reliability, performance, and cost.
• Design resilient data foundations - Work across Elasticsearch, Snowflake, MySQL, Redis, and Kafka to keep data pipelines fast, fresh, and dependable.
• Contribute to agentic AI features and infrastructure - Build and maintain LLM-powered workflows using LangChain and AWS Bedrock. You'll be contributing to production systems and helping establish solid engineering patterns around reliability, observability, and cost.
• Drive agentic transformation from within - Actively look for opportunities to apply agentic tools and workflows to how the team itself operates, not just what we ship to customers. We expect engineers here to use their creativity to help themselves and those around them do more.
• Support in-house demos and GTM integrations - We own Forter's demo infrastructure and customer integration tooling. You'll occasionally join customer calls or support Sales and Implementation teams directly.
• Collaborate cross-functionally - Work with Product, Product Design, GTM, Sales, Implementation, and Analytics to turn ambiguous requirements into clear, well-scoped solutions.
• Drive end-to-end delivery - Own initiatives from design through production, contribute hands-on, and hold a high quality bar throughout.
  
  

What you'll need:

• 5+ years of backend engineering experience with strong expertise in Node.js and TypeScript.
• Solid hands-on experience with cloud infrastructure and distributed systems - AWS, Kubernetes, queues (Kafka/SQS), and datastores (Elasticsearch, Snowflake, MySQL, Redis). You understand how to design for scale, cost, and reliability.
• Experience building customer-facing products - you think about the end user, not just the system.
• Strong ability to work with non-technical stakeholders - you can explain technical tradeoffs clearly to product managers, designers, GTM, and customers, and you're comfortable doing so.
• Ability to work effectively across team boundaries - partnering with other engineering teams and contributing to initiatives beyond your immediate squad.
• Deep systems thinking - you design with maintainability, observability, and failure modes in mind from the start.
• Excellent communication skills and a proven ability to drive projects forward autonomously.
  
  

It’d be really cool if you also have:

• Hands-on experience with LLMs, agentic workflows, or AI infrastructure (LangChain, AWS Bedrock, or similar)
• Experience with React and Next.js or other modern frontend frameworks
• Knowledge of Python for data or AI workflows
• Experience presenting technical work to customers or supporting pre-sales / GTM motions
  
  

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
  
  

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Hybrid work:

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

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