Sap Customer Relationship Management Consultant

abra SAP Department is seeking for an SAP CRM Consultant.

We are looking for a skilled SAP CRM Functional Consultant with strong business understanding and hands-on implementation capabilities to join the Digital & CRM domain in a leading retail and energy organization. The role focuses on implementing, configuring, and supporting SAP CRM On-Premise solutions while working in a complex, enterprise-scale environment that impacts large-scale customer experience and digital journeys.

This role requires strong functional SAP CRM expertise, proven ability to lead end-to-end processes, and the capability to translate business needs into system solutions, specifications, and actionable deliverables across multiple stakeholders.

A full-time position, based in the Sharon area, Israel.

Key Responsibilities:

• Implement and maintain SAP CRM On-Premise solutions in alignment with business requirements
• Analyze and define end-to-end business processes across customer service, sales, and digital CRM journeys
• Lead projects and tasks from requirements gathering through design, implementation, and production rollout
• Write functional specifications and work closely with development, integration, QA, BI, and infrastructure teams
• Provide ongoing production support, troubleshooting, and resolution of system issues
• Work with multiple internal stakeholders and external system interfaces
• Support and guide users while ensuring system stability and continuous improvement
• Drive process optimization and business efficiency initiatives across CRM domains

Requirements:

• At least 3 years of hands-on experience in SAP CRM implementation – mandatory
• Experience working directly with business users and leading requirements gathering
• Strong analytical thinking and deep understanding of business processes
• Experience working with system interfaces and integrations
• Proven ability to independently lead end-to-end tasks and deliverables
• Experience writing functional specifications and business process documentation
• Excellent interpersonal skills and strong team collaboration abilities
• Ability to work in a fast-paced, dynamic, multi-tasking environment

Advantages:

• Experience in digital, mobile applications, or customer journey environments
• Experience working with APIs and complex CRM ecosystems
• Experience in large enterprise organizations
• Familiarity with Jira or similar task management tools