Director of Business Applications

We are looking for a Director of Business Applications to own and evolve a complex, mission-critical SaaS ecosystem. This role sits at the center of the company’s operational backbone, ensuring all business systems are stable, well-integrated, and scalable as the organization grows. You will act as the bridge between business and technology, shaping how core systems operate, connect, and support company-wide workflows, including future AI-driven capabilities. The role combines strategic ownership, hands-on execution, and leadership of both internal and external resources.

Responsibilities:

• Own and manage the company’s core SaaS stack including Salesforce, HubSpot, NetSuite, Jira, and additional GTM, Finance, and Operations tools
• Ensure system reliability, data integrity, access governance, and documentation across all platforms
• Own end-to-end integrations using iPaaS tools (primarily Workato), including monitoring, optimization, and troubleshooting
• Design and improve workflows while reducing unnecessary complexity and automation overhead
• Manage and coordinate external vendors and freelancers, including scope definition, delivery oversight, and QA
• Define and maintain the internal support model, escalation paths, and operational runbooks
• Partner with business stakeholders to translate requirements into scalable system solutions
• Enable AI initiatives by ensuring clean, structured, and accessible data flows across systems
• Evaluate and implement new tools and technologies with proper governance and integration strategy

Requirements:

• 8–12 years of experience in Business Applications, RevOps, or IT systems leadership roles in SaaS companies
• Proven management experience
• Hands-on experience with Salesforce administration and at least two of: HubSpot, NetSuite, Jira
• Strong experience with iPaaS platforms such as Workato or similar integration tools
• Proven experience managing external vendors and delivering technical projects end-to-end
• Deep understanding of Salesforce architecture including objects, schema design, permissions, flows, and data model
• Experience working with APIs, REST, webhooks, JSON, and OAuth, including debugging integrations
• Experience with identity and access management tools such as Okta
• Strong analytical skills with SQL and BI tools
• Experience with AI tools, prompt engineering, and automation scripting
• Strong system-thinking mindset, ability to simplify complex environments, and business-oriented approach