Customer Success Manager Operations

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a Customer Success Operations expert.

If you're based in Israel, driven by the challenge of enhancing cybersecurity solutions, we invite you to apply now!

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

We are looking for a Customer Success Operations professional to build and scale the operational infrastructure supporting our Customer Success organization. This role will focus on optimizing processes, tools, reporting, and cross-functional workflows to help the CS team operate efficiently and deliver an outstanding customer experience.

Key Responsibilities:

• Build and improve scalable Customer Success processes, playbooks, and workflows
• Manage and optimize CS tools and systems, including Salesforce and reporting platforms
• Create dashboards and reports to track customer health, renewals, retention, and growth metrics
• Support renewal forecasting, planning, and operational analysis
• Partner closely with Customer Success, Sales Operations, Product, and Finance teams
• Identify operational gaps and implement data-driven improvements.

Qualifications:

• 5 years of Experience in Customer Success Operations, Revenue Operations, Sales Operations, or a similar operational role
• Strong analytical and reporting skills with experience in CRM and BI tools
• Experience working cross-functionally in a fast-paced environment
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple projects and drive operational excellence at scale
• Must speak fluent English and Hebrew.

Preferred:

• Experience working with Customer Success platforms and Salesforce
• Background in SaaS or cybersecurity environments