Customer Experience Accounting Specialist - Temporary

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a Customer Experience Accounting Specialist that will support clients in navigating Guesty’s financial and accounting features, ensuring accurate configurations, smooth workflows, and a strong understanding of system logic.

"This role is a hybrid position based in our Tel Aviv office. Please note that this is initially a 9-month temporary position, with the possibility of converting to a permanent role"

Responsibilities:

• Manage client support tickets related to financial features, including dashboards, reports, and workflows
• Assist with setup and troubleshooting of configurations (business models, revenue allocation, owner statements, payouts, trust accounting)
• Explain how financial transactions and business rules operate within the system
• Analyze dashboards and reports to identify discrepancies, configuration issues, or data inconsistencies
• Guide clients through reconciliation processes, deposits, balance tracking, and period closing
• Support issues related to locked accounting periods and historical data accuracy
• Act as a trusted advisor by educating clients on financial features, system logic, and best practices
• Collaborate with Product, Engineering, CX, and Finance teams to resolve complex issues
• Stay up to date on product features and financial functionality
• Contribute to internal documentation and knowledge base
  
  

• Native or near-native English (additional languages are an advantage)
• Tech-savvy - strong computer skills
• Solid understanding of accounting fundamentals (e.g., double-entry bookkeeping, revenue recognition, reconciliations)
• Strong analytical thinking and attention to detail
• Excellent written and verbal communication skills
• Experience in a client-facing support role (ticket/case management)
• Experience working with financial reports, dashboards, and configurations
• Proven ability to investigate discrepancies and resolve financial/system issues
• Ability to multitask in a fast-paced environment
• Experience in hospitality, property management, or PMS — advantage
• Experience working with Product teams — advantage
  
  

• 1+ years of experience in accounting, financial operations, financial systems, or SaaS support — required
• Bachelor’s degree in Accounting, Economics, Business Administration, or equivalent
• Strong proficiency in Excel/Google Sheets and familiarity with Docs and Slides
• Technical/analytical experience (e.g., audit logs, data analysis)
• Experience with Zendesk/Jira or similar ticketing systems — advantage