AI Product Adoption Engineer

WalkMe is expanding its AI capabilities, and we’re looking for an AI Product Adoption Engineer who thrives on hands-on execution, customer proximity, and getting real AI solutions live in the field.

This is a boots-on-the-ground position for someone who is energized by rolling up their sleeves, working side-by-side with customers and internal teams, and doing what it takes to get AI products fully implemented, adopted, and delivering value.

You will work directly with customers, sales and post-sales teams, Product Managers, and Engineers to ensure WalkMe’s AI capabilities are live, working, and embedded into real enterprise workflows.

If you’re excited by driving large-scale AI adoption, building internal champions, and spending time with customers to get AI solutions up and running, this role is for you.

What will you actually be doing?

• Owning AI adoption across our global customer base.
• Defining, executing, and continuously improving adoption approaches based on what works in real customer environments.
• Acting as a go-to resource for customers and internal teams when AI needs to be explained, implemented, or unblocked.
• Clearly articulating WalkMe’s AI strategy, product value, and differentiation internally and externally.
• Serving as a trusted, highly credible product expert to help internal teams and customers move confidently from experimentation to production usage.
• Building and maintaining a real-world AI use case library grounded in customer problems, solutions, and outcomes.
• Applying strong discovery skills to understand customer challenges, diagnose root causes, and map them to WalkMe’s AI capabilities.
• Partnering closely with Product Managers to surface gaps, opportunities, and required improvements.
• Bringing structured feedback and market intelligence from the field to help shape the AI roadmap.
• Staying deeply connected to Engineering and Product to understand WalkMe’s technical strengths, constraints, and evolution.
  
  

• 3+ years of experience in customer-facing, execution-heavy roles such as Sales Engineering, Solutions Architecture, Professional Services, or Customer Success.
• Proven experience working directly with customers to implement and adopt complex products.
• Strong technical aptitude and comfort working with AI-powered products.
• A highly customer-centric mindset and willingness to roll up your sleeves and stay engaged until things actually work.
• Excellent presentation and communication skills, with the ability to explain complex concepts clearly and practically.
• Native-level English.
• Curiosity, adaptability, and enthusiasm for driving AI adoption at scale.
• Ability to work independently, learn quickly, and thrive in a fast-paced, global, agile environment.