Business Operations Manager

Who We Are

Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

Life at Faye

At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.

What We're Looking For

Faye is redefining travel insurance with a customer-first approach, cutting-edge technology, and a dynamic, fast-growing team. As we expand, we’re looking for an ambitious, analytical, and resourceful Business Operations Associate to join our Biz Ops team. This role is perfect for someone looking to gain hands-on experience in optimizing business processes, driving efficiency, and supporting strategic initiatives in a high-growth environment.

This role is all about driving results by making operations smoother and smarter, working across teams to identify gaps, improve execution, and turn strategy into clear, scalable processes that support Faye’s success.

Responsibilities:

• Own hands-on operational execution, including recurring tasks and revenue funnel management to keep the business running smoothly with strong attention to detail.
• Maintain and improve workflows, documentation, and internal tools, acting as the primary owner for growth platforms to drive efficiency and consistency.
• Lead AI enablement and automation initiatives, building autonomous workflows and prompts to improve content positioning and team productivity.
• Identify operational gaps and design scalable solutions, leading implementation from problem definition through execution to support GTM initiatives.
• Develop growth infrastructure and measurement frameworks, defining and tracking key metrics to provide actionable insights and performance reporting.
• Lead & support strategic projects, including cross-functional collaboration across Growth, Product, and Comms to ensure alignment and smooth execution of initiatives.
  
  

• 2-3 years of experience in business operations, strategy, consulting as a PMO, or a similar role.
• Bachelor’s degree in Business, Economics, Industrial engineering, or an analytical related field.
• Strong proficiency in data analysis tools (e.g., Excel, Google Sheets, Tableau; SQL is a plus)
• Hands-on AI Expertise: experience leveraging AI platforms not just for prompting, but for creating AI agents that solve complex operational challenges (e.g., n8n, Zapier, Claude, Base 44).
• Experience with CRM platforms (e.g., Salesforce, HubSpot) is a significant advantage.
• Strong problem-solving skills, with a proven ability to break down complex challenges into actionable, scalable steps.
• Highly organized with excellent attention to detail and the ability to manage multiple projects simultaneously.
• Exceptional communication skills with fluent English proficiency.
• Fast learner with the ability to adapt and thrive in a fast-paced, rapidly evolving, and team-oriented environment.
• Tech-savvy, driven, and ambitious individual who naturally takes full ownership of projects.