Customer Service Representative

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Customer Management

Job Sub Function

Non-Technical Customer Service

Job Category

Professional

All Job Posting Locations:

Kibbutz Shefayim, Center District, Israel

Job Description

About Johnson & Johnson MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, and more personalized treatments. In MedTech, we blend heart, science, and ingenuity to profoundly change the trajectory of health for humanity. Learn more at https://www.jnj.com/medtech.

We are searching for the best talent for a Customer Service Representative role, to join our team located in Kibbutz Shefayim, Israel.

You Will Be Responsible For:

• Manage customer accounts and deliver timely, high-quality service to external customers and internal stakeholders.
• Handle customer inquiries, orders, quotations, consignments, billing, credits, returns, and related operational requests accurately and efficiently.
• Prepare reports, export data, maintain supplier portal activity, and support invoice cancellation and SOX-related reporting processes.
• Resolve service and operational issues, monitor errors, perform recovery activities, and escalate complex matters when needed.
• Work in line with established procedures, prioritize tasks effectively, and drive continuous improvement and operational efficiency.

Qualifications And Requirements:

• Customer service experience.
• Relevant higher education.
• Strong customer orientation and communication skills.
• Ability to work independently and as part of a team in a fast-paced, high-volume environment.
• Good command of English.
• Proficiency in Microsoft Office applications.
• High learning agility and ability to follow written work instructions.