Content QA Analyst

Grab your cape, become a SuperHyro!

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.

What Are We Looking For?

We’re seeking a passionate Content QA Analyst to join our R&D department. By evaluating conversations our users have with our AI agents, you'll help spearhead our efforts to improve product quality and user experience and take part in strategizing efficient solutions.

Responsibilities:

• Review and analyze end users’ conversations with our AI assistant in order to find the most impactful conversations and improve our core conversation engine.
• Identify, generalize, and bucket problems in our new and existing use cases.
• Evaluate new features and capabilities to ensure they are polished prior to release.
• Use LLMs like ChatGPT in order to automatically analyze conversations and improve our natural language understanding.
• Create and tag datasets to train new, highly accurate AI models.
• Work closely with product managers, UX experts, software engineers, solutions engineers, and NLP experts to propose solutions and participate in the implementation.
  
  

• Native English proficiency.
• Spanish proficiency - an advantage
• BA in a relevant field.
• Highly technical with strong cross-functional collaboration skills.
• Exceptional quantitative reasoning and meticulous attention to detail.
• Team player with a positive, can-do attitude.
• Strong interpersonal and communication skills.
• A self-learner.
• Experience living in the United States - a big advantage.
• Experience working in a technological environment (working in a startup company/IDF/ Internship, etc.).