Product Director – eCommerce Checkout

Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.

The chosen partner of hundreds of retailers and brands across the US, the UK, Europe and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

As a Product Director focused on eCommerce Checkout, you will play a crucial role in maximizing checkout conversion for Global-e merchants. You will be responsible for managing and enhancing our cross-border B2B2C SaaS platform – leading a team of product managers as well as performing hands-on product tasks yourself. Success in this role requires excellent leadership skills, a business-oriented mindset, a highly technical and data-driven approach, and the ability to work effectively with senior management and large B2C brands.

Key Responsibilities:

• Define your product domain roadmap and prioritize features and enhancements based on customer needs, market trends, and business goals, with a specific focus on maximizing checkout conversion rates for Global-e merchants.
• Work closely with development teams, designers, senior management, and stakeholders to translate product requirements into detailed specifications. Guide the end-to-end product development process, ensuring timely delivery of high-quality features and functionality.
• Conduct user research, usability testing, and analyze data to identify areas of improvement. Collaborate with UX/UI designers to create intuitive and engaging checkout interfaces.
• Utilize data analytics tools (including Mixpanel) and metrics to monitor platform performance. Analyze key performance indicators (KPIs), conversion rates, funnels, and customer behaviour to identify opportunities for optimization and growth.
• Collaborate with various internal stakeholders, including solutions, projects, sales, account management, customer support, operations, and growth teams.
• Work closely with large B2C brands, managing priorities and ensuring quality, measurable delivery that meets their expectations and business goals.
• Leverage AI tools to accelerate delivery and improve team productivity and output quality.
• Stay updated with the latest industry trends in eCommerce checkout, payments, and conversion optimization.

Requirements:

• 8+ years of product management experience.
• Proven management experience with a track record of leading and developing 3+ Product Managers.
• Background in eCommerce, funnel conversion, A/B testing - Must!
• Background in Fintech, Payments, or credit card industries - Plus.
• B2B/B2B2C SaaS experience – required.
• Proven track record working closely with large B2C brands, managing priorities and delivering measurable, high-quality results.
• Highly technical profile with strong ability to work with analytics tools such as Mixpanel and other data platforms.
• Hands-on experience using AI tools to expedite product delivery and enhance team output.
• Business-oriented and data-driven approach to product decisions and roadmap prioritization.
• Strong understanding of the eCommerce checkout funnel, technologies, and customer experience principles.
• Familiarity with agile product development methodologies.
• Strong communication and interpersonal skills to collaborate with cross-functional teams, senior management, and external brand partners.
• Creative problem-solving skills and a proactive approach to overcoming challenges.
• Bachelor's degree in business, marketing, computer science, or a related field (or equivalent practical experience).