Communications Systems Project Manager (24933)

Who We Are:

Yael Group is a leading group of companies in the Israeli market, providing advanced technological solutions across a wide range of domains to organizations in all sectors.

Job Description:

• Managing and leading technological projects in the field of enterprise communication and telephony systems.

• Responsibility for implementation, upgrade, and maintenance projects of telephony systems, Contact Center systems, and IVR systems.

• Working with end users and business stakeholders to gather requirements, define needs, and specify solutions.

• Writing technical specification documents and supporting implementation processes with external vendors.

• Managing and operating vendors and technical teams for troubleshooting, maintenance, and system improvements.

• Supporting and implementing communication solutions for internal customers within the organization, including call centers, security units, and operational entities.

• Assisting in the management and maintenance of communication infrastructures supporting telephony systems, queue management, and IVR systems.

• Promoting initiatives and improvements in operations, monitoring and control, standards, and communication infrastructures.

• Ongoing work with technological interfaces, vendors, and end customers.

• Working across all organizational sites and traveling between sites as needed.

Job Requirements:

• Relevant education.

• Proven experience within the last 5 years in supporting a large organization (1,000 employees or more) in an implementation or upgrade project of Avaya telephony systems.

• Proven experience supporting an implementation or upgrade project of queue management / call center systems in a large organization.

• Proven experience in an implementation or upgrade project of an IVR system in an organization with at least 500 employees.

• Experience writing technical specification documents for telephony or Contact Center systems.

• Familiarity with Cisco telephony systems.

• Professional certification from Avaya.

• Experience in establishing infrastructure for a separate telephony network in a large organization – advantage.

• Familiarity with Tadiran telephony systems – advantage.

• Experience managing Cisco-based telephony projects – advantage.

• Experience managing call center and queue management system projects by Aspire – advantage.