IT Operations & Helpdesk Engineer

Description

We’re growing and looking to hire an IT Operations & Helpdesk Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.

About The Role

We’re looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to Claroty’s global users and take ownership of day-to-day IT operations and helpdesk activities.

In this role, you will work closely with employees and teams across the organization, ensuring seamless IT operations in a fast-paced, global environment. You’ll troubleshoot technical issues, manage enterprise tools and user access, support onboarding and offboarding processes, and help improve operational efficiency across the organization.

This is an amazing opportunity to join a highly technical and collaborative team, expand your expertise across modern IT environments, and make a direct impact on the employee experience at Claroty.

*** This position is on-site and requires working from the Tel Aviv office five days a week. ***

Responsibilities

As an IT Operations & Helpdesk Engineer, your impact will be:

• Provide hands-on technical support to local on-site employees and remote users across global offices.
• Troubleshoot and resolve complex hardware, software, operating system, networking, and SaaS-related issues.
• Support and maintain macOS and Windows environments utilizing modern MDM platforms, including Kandji, Jamf Cloud, and Microsoft Intune.
• Manage user accounts, permissions, and access across platforms such as EntraID, Google Workspace, and additional enterprise tools.
• Take part in onboarding and offboarding processes, including automated equipment provisioning and secure account lifecycle management.
• Support and maintain office IT infrastructure, including laptops, printers, docking stations, AV equipment, and related peripherals.
• Collaborate closely with Security, Business Applications, DevOps, and additional cross-functional teams during ongoing operations and projects.
• Document technical issues, resolutions, knowledge articles, and process improvements
• Help improve internal IT processes, operational efficiency, and employee support experience
• Support office IT operations and ensure smooth day-to-day technical functionality
  
  

• 4+ years of experience in IT Support, Helpdesk, or IT Operations within a fast-paced tech company.
• Strong hands-on expertise supporting both macOS and Windows operating systems.
• Experience in troubleshooting hardware, software, networking, and SaaS application issues.
• Proficiency with enterprise IT & MDM tools, specifically Google Workspace, Microsoft Azure/Entra ID, Kandji, Jamf Cloud, Freshservice, Zoom, and Slack.
• Solid understanding of modern IT infrastructure, cloud environments, and identity management.
• Experience managing and developing automations for employee IT lifecycle, including seamless onboarding, offboarding, and asset provisioning.
• Knowledge of networking protocols and troubleshooting.
• Experience with scripting languages (e.g., Bash, PowerShell, Python) for advanced IT automation - an advantage
• Relevant IT certifications - an advantage
• Strong analytical and problem-solving skills with excellent attention to detail.
• Highly service-oriented mindset with strong communication and interpersonal skills.
• Ability to work independently, take initiative, and collaborate effectively across teams.
• Fast learner with the ability to adapt quickly in a fast-paced environment.
• Willingness to work flexible hours when required based on business needs.
• Fluent in both Hebrew and English.
• Willingness to work on-site from our Tel Aviv office, five days per week.
  
  

• As a Great Place to Work® certified company, we take pride in the culture we’ve built together—one rooted in camaraderie, credibility, fairness, and respect.
• Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space.
• Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers.
• We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
• We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
• We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.
• While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.