Senior Systems Analyst & Implementer (Dynamics 365 CRM )

A large and well-established organization is seeking a Senior Dynamics 365 CRM Systems Analyst & Implementer to join its in-house team and take a key role in driving business-critical systems and processes.

This is a hands-on, end-to-end position combining both system analysis and implementation, with a strong focus on Microsoft Dynamics 365 CRM. You will work closely with business stakeholders, lead complex process design, and be responsible for translating business needs into scalable system solutions.

Key Responsibilities:

• Lead end-to-end analysis, design, and implementation of business processes within Dynamics 365 CRM
• Gather and translate business requirements into functional and technical specifications
• Configure and implement system entities, workflows, and integrations
• Work closely with business users, project managers, and development teams
• Provide ongoing support, troubleshooting, and system improvements
• Lead user training and support throughout the system lifecycle
• Drive continuous improvement initiatives, from small enhancements to cross-organizational projects

Requirements:

• Minimum 4 years of hands-on experience with Microsoft Dynamics 365 CRM - must
• Proven experience in both systems analysis and implementation (not just one side)
• Strong technical orientation, including experience with SQL Server and Microsoft environments
• Hands-on experience configuring entities, workflows, and system logic
• Experience working closely with business stakeholders in complex environments
• Bachelor's degree in Industrial Engineering & Management (Information Systems) or equivalent
• Experience in service-oriented environments or call centers - advantage

What We’re Looking For:

• A true hands-on professional - someone who builds and executes, not just advises
• Strong business understanding combined with strong technical capabilities
• Excellent interpersonal skills and ability to work across multiple stakeholders
• Independent, proactive, and able to lead processes end-to-end

Why Join?

• In-house role with direct impact on core business systems
• Work on complex, high-impact projects in a stable and established environment
• Collaborative and supportive team
• Hybrid model (primarily on-site, with limited flexibility)

Location: Rosh HaAyin (Afek Park) - primarily on-site, with one hybrid day per week