Technical Support Engineer

Outpost24 is seeking a Technical Support Engineer to join our Infinipoint business unit, based in Tel Aviv!

As a Technical Support Engineer, you will play a key role in ensuring the stability, reliability, and performance of Infinipoint’s Workforce Identity Platform. You will work closely with internal teams both globally and locally in Tel Aviv to investigate and resolve complex technical issues, provide advanced troubleshooting support to our customers, and contribute to improving product quality and documentation.

This role requires strong technical expertise in modern IT environments, analytical problem-solving skills, and the ability to diagnose and resolve complex issues efficiently.

Key Responsibilities

Technical Support & Troubleshooting:

• Technical Investigations: Investigate complex technical issues related to access, endpoint agents, and integrations, ensuring timely and effective resolution.
• Log Analysis & Root Cause Identification: Analyze system logs, diagnostics, and network traces to identify and resolve underlying issues.
• Issue Resolution: Handle technical cases, working across teams (engineering, product) when necessary to resolve incidents.
• Environment Troubleshooting: Diagnose issues across different customer environments, including endpoint configurations and identity integrations.

Technical Documentation & Process Improvement:

• Documentation: Create and maintain technical documentation, including knowledge base articles and troubleshooting guides.
• Process Enhancement: Identify recurring issues and contribute to improving internal processes, tools, and support workflows.
• Product Feedback: Provide detailed technical feedback to engineering teams to support product improvements and bug fixes.

What makes you our ideal candidate?

Technical Background:

• Endpoint Management: Experience with deployment, configuration, and troubleshooting of agents across Windows, macOS, and Linux.
• Troubleshooting & Log Analysis: Proven ability to analyze logs, system behavior, and network activity to resolve complex issues.
• Scripting/Automation: Familiarity with scripting languages such as PowerShell or Python.
• Identity and Access Management (IAM): Understanding of identity protocols (SAML, OAuth, OIDC) and experience with Identity Providers such as Azure AD, Okta, or Ping Identity is considered a strong plus.

Professional Experience:

• Experience in a L2/L3 technical support or engineering role, handling complex troubleshooting and escalations.
• Strong analytical and problem-solving skills, with the ability to work independently on technical issues.

Language Proficiency:

• English: Full professional working proficiency is required.
• Hebrew: Full professional working proficiency is required.
• German (Optional): Considered a strong asset.

But what’s in it for you?

In return for your efforts, we can offer you:

• A flat organizational structure and lots of autonomy; you are not just a number. You will join an organization that offers a steep learning curve, where your contributions will have a tangible impact
• The opportunity to be part of a fast-growing and fun European cybersecurity company!
• You’ll enjoy local perks at our Tel Aviv Office, from after-work social activities to a vibrant and collaborative work environment.
• A flexible hybrid working model, allowing you to split your time between the office and home.

And so much more!

Sounds like you? Then apply today!

Don’t fulfil all the criteria? At Outpost24, we're dedicated to building a diverse and inclusive workplace, where attitude, values, and willingness to learn are valued above all. So, if you're excited about this role but your professional experiences don't completely align with what we're looking for, we encourage you to apply anyway.