Service Supply Chain Business Analyst

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

We are seeking a Service Supply Chain Business Analyst to join our Service Supply Chain organization. This role is responsible for planning, analyzing, and optimizing service supply chain performance, ensuring high service levels while balancing inventory, cost, and operational constraints.

Responsibilities:

• Lead strategic global service supply planning in alignment with defined Service Level Agreements (SLAs).
• Define and standardize global planning methodologies, processes, measurements, and planning tools to support organizational objectives.
• Monitor, track, analyze, and report key Global Service Supply Planning KPIs, including COGS, inventory levels, MOI and availability.
• Operate and lead effectively in a cross-functional, multi-geographical environment, collaborating with both local and global stakeholders.
• Initiate and lead continuous improvement initiatives across global planning and distribution networks.
• Manage and lead end-to-end project execution, driving supply chain–related initiatives and improvements.
  
  

Minimum Qualifications

• BSc in Industrial Engineering, Supply Chain, Economics, Business, or related field
• 3–5 years of experience in supply chain planning or business analysis
• Strong analytical and problem-solving skills
• Experience with ERP / planning systems - SAP
• Advanced Excel skills; Power BI advantage
• Strong English communication skills
• Willingness to undertake extensive workload and Travel frequently as required.
  
  

Preferred Qualifications

• Experience in service or spare parts supply chain
• High-tech or semiconductor industry background
• Global stakeholder experience
• Forecasting and inventory optimization knowledge
  
  

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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