Technical Support Specialist

• Lucas
• Personalized Video
• Enterprise AI
• AI Video Ads
• Our Tech
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• Sales
• AI L&D Videos
• Onboarding
• Year in Review
• Engagement
• Results
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• Market Study
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• Industries
• Blog
• Video Production
• Platform License
• Pricing
• Log In

• Lucas
• Personalized Video
• Enterprise AI
• AI Video Ads
• Our Tech
• Use Cases
• Sales
• AI L&D Videos
• Onboarding
• Year in Review
• Engagement
• Results
• Resources
• Market Study
• Download Center
• Savings Calculator
• Video Gallery
• Industries
• Blog
• Video Production
• Platform License
• Pricing
• Log In
  

Create a Video

Create a Video

Create a Video

Request a Demo

• Lucas
• Personalized Video
• Enterprise AI
• AI Video Ads
• Our Tech
• Use Cases
• Sales
• AI L&D Videos
• Onboarding
• Year in Review
• Engagement
• Results
• Resources
• Market Study
• Download Center
• Savings Calculator
• Video Gallery
• Industries
• Blog
• Video Production
• Platform License
• Pricing
• Log In

• Lucas
• Personalized Video
• Enterprise AI
• AI Video Ads
• Our Tech
• Use Cases
• Sales
• AI L&D Videos
• Onboarding
• Year in Review
• Engagement
• Results
• Resources
• Market Study
• Download Center
• Savings Calculator
• Video Gallery
• Industries
• Blog
• Video Production
• Platform License
• Pricing
• Log In
  

Create a Video

Create a Video

Create a Video

Request a Demo

Technical Support Specialist

Full-time position

Israel

About Us:

Idomoo is revolutionizing the world of video, empowering brands to create and deliver personalized, interactive, and customizable videos at an unmatched scale and speed. How do we do it? Our award-winning Next Generation Video Platform leverages automation tools and AI to combine data with video creative, generating millions of videos in real-time.

Position Overview:

We seek a Technical Support Specialist to join our team in an exciting and challenging role.

Key Responsibilities:

• Provide Tier 2/3/3.5 technical support.
• Troubleshoot technical issues and deliver client support services for international clients using our SaaS & AI platforms.
• Offer technical assistance to clients and employees across various projects.
• Monitor and operate processes within our AWS-based platform.
• Work with industry-leading tools, including OpenSearch, Grafana, AI tools, Salesforce, Linux, MongoDB, Monitoring tools, and more.
• Opportunity to grow in a flexible environment, taking on advanced Tier 3.5 and Tier 4 development tasks.
  
  

Requirements:

• 2-3 years of experience in technical support, either working with international clients or in technological military expertise.
• Technical orientation and out-of-the-box thinking.
• Basic knowledge of cloud technology, TCP/IP, Linux.
• Hands-on experience with AI tools and a genuine passion for the evolving AI landscape.
• High proficiency in English (both written and spoken), as the job involves global client communication.
• Availability to work shifts, including day, afternoon, evening, weekends, and holidays.
• Fast learner, able to adapt to changes and new technologies quickly.
• Strong team player
  
  

Advantages

• Basic scripting and coding skills.
• Experience with cloud environments (AWS, MS Azure, or Google Cloud).
• Knowledge of additional languages.
  
  

Why Join Us?

If you are a dedicated professional with a passion for technical support and a desire to grow in a dynamic environment, we encourage you to apply for this exciting opportunity.

Apply Now

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Products

• Personalized Video
• Enterprise AI
• AI Video Ads
• Interactive Video
• Dynamic Video
• Customized Video
• Personalized Graphics
• Personalized Video
• Enterprise AI
• AI Video Ads
• Interactive Video
• Dynamic Video
• Customized Video
• Personalized Graphics
  
  

Create a Video

Create a Video

Use Cases

• Sales
• AI L&D Videos
• Onboarding
• Year in Review
• Engagement
• Loyalty
• Customer Service
• Churn Prevention
• AI Explainer
• Bill Explainer
• Sales
• AI L&D Videos
• Onboarding
• Year in Review
• Engagement
• Loyalty
• Customer Service
• Churn Prevention
• AI Explainer
• Bill Explainer
  
  

Create a Video

Create a Video

Our Tech

Platform

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Industries

• Banking
• Insurance
• Mortgages
• Pensions & Retirement
• Gaming
• Healthcare
• Telecommunications
• Utilities
• Travel & Hospitality
• Education & Nonprofits
• Agencies
• Banking
• Insurance
• Mortgages
• Pensions & Retirement
• Gaming
• Healthcare
• Telecommunications
• Utilities
• Travel & Hospitality
• Education & Nonprofits
• Agencies
  
  

Create a Video

Create a Video

Company

• About
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• Contact Us
• About
• Careers
• Contact Us
  
  

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Pricing

RESOURCES

• Video Gallery
• Market Study
• Pricing
• Video Production Studio
• Download Center
• Results
• News
• Platform License
• FAQ
• Academy
• Blog
• Video Gallery
• Market Study
• Pricing
• Video Production Studio
• Download Center
• Results
• News
• Platform License
• FAQ
• Academy
• Blog
  
  

Create a Video

Create a Video

Company

• About
• Careers
• Contact Us
• About
• Careers
• Contact Us
  
  

Create a Video

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Contact Us

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