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מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Customer Support Agent

PAPAYA

תל אביב - יפו

Customer Support Agent

PAPAYA

תל אביב - יפו
היברידית
8,000-11,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

Papaya is one of the world's fastest-growing mobile game companies, providing entertainment for millions of users across multiple apps. The company is headquartered in the heart of Tel Aviv.

Love to play games? Want to join an exciting gaming company?

We are looking for a team player, a quick learner who likes to think outside the box, and is a motivated multitasker to join our team as a Customer Support Agent.

Responsibilities:

Be the point of contact for our players
Provide comprehensive information regarding the products and services offered by Papaya
Work closely with other departments to solve our players' technical and payment issues
Provide exceptional support via email
Payment Support - provide support regarding failed payments and work with payment processors to ensure a seamless transition

Requirements:

1-2 years of Customer Support (emails/chat) in a tech environment - a must! (Bonus points if it was a gaming company).
English proficiency (both spoken and written) - mother tongue level - a must
Proficiency in Hebrew.
A service-oriented, customer-centric personality with the ability to ensure customer engagement by managing support queries
The ability to address complaints and resolve conflicts in a professional and decisive manner.
Time management skills and the ability to prioritize tasks.
Strong troubleshooting and problem-solving skills.
Have a can-do approach - be creative and committed to contributing ideas and practical solutions to the team.
Strong ability to navigate through multiple applications and platforms simultaneously.
Close attention to detail and ability to perform well in a high-pressure environment - a must.
A Team player.
Experience with payment processors - an advantage.