Help Desk

About the Company:

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project:

We are seeking a Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations.

Responsibilities:

• Provide technical support and assistance to employees via tickets, email, and in-person interactions.
• Troubleshoot and resolve technical issues related to hardware, software, and networking
• Manage and maintain the company's help desk operations, including ticket tracking and resolution
• Collaborate with other IT team members to identify and resolve complex technical issues
• Maintain inventory and documentation of hardware, software, and licenses
• Assist in the development and implementation of IT policies and procedures

Requirements:

• 1-2 years of experience in IT and customer service
• Strong understanding of hardware, software, and networking concepts
• Troubleshooting both Windows and macOS operating systems
• Ability to work well under pressure and handle multiple tasks simultaneously
• Experience with help desk management and ticket tracking systems (e.g. ServiceNow, Jira Service Desk…)
• Experience in Google Workspace (G-Suite) - Advantage
• Experience in AWS - Advantage
• Experience in VMware environment - Advantage