Absorption Advisor

Yad L'Olim is seeking a Russian-speaking Absorption Advisor to join our FSU Absorption Team.

The Absorption Advisor will respond to Aliyah and absorption-related enquiries, provide guidance and support to Olim both virtually and through in-person meetings, coordinate webinars, and attend events.

This is a full-time (100%) work-from-home position based in Israel, with the occasional in-person meetings and events across the country.

Responsibilities

• Serve as the first point of contact for Russian-speaking Olim and prospective Olim seeking assistance with complex Aliyah and absorption-related issues.
• Respond to questions and enquiries promptly, professionally, and accurately.
• Manage and track multiple open cases with attention to detail and accuracy.
• Follow up on cases to ensure issues are resolved in a timely manner and escalated when necessary.
• Interface with government offices and municipalities to assist Olim with bureaucratic processes.
• Work closely with the Absorption Department and team to advance departmental goals and initiatives.
• Attend absorption-related events and in-person meetings with Olim.
• Provide general guidance regarding absorption, bureaucracy, healthcare, and professional licensing.
• Coordinate online and offline events for Olim and the team.
• Assist with coordination and content creation for the Yad L’Olim Telegram channel.

Job Requirements and Qualifications

• Russian fluency at native-level required.
• Professional fluency in Hebrew, and English required.
• Knowledge of Ukrainian or additional languages is an advantage.
• In-depth knowledge of the Aliyah and absorption process and the Israeli bureaucratic system.
• Knowledge of diploma recognition, professional licensing, and the Israeli education system is an advantage.
• Experience in customer service and the ability to build partnerships with NGOs, companies, and government institutions.
• Excellent written, verbal, and interpersonal communication skills.
• Strong team player with initiative, creativity, and the ability to learn quickly.
• Highly organized, detail-oriented, and motivated.
• Experience using databases and software tools such as Zendesk, Monday.com, etc.
• Positive attitude and passion for Israel and helping Olim.
• Experience in copywriting and/or graphic design is an advantage.

Position Details

Reports to: FSU Team Leader

Hours: Full-time (100%), Sunday–Thursday (flexible hours)

Location: Remote, based in Israel (attendance at events and in-person meetings across Israel required)

Start date: 1/7/2026

Please submit your resume together with a cover letter, with the subject line “Absorption Advisor Position, to [email protected]