Support Engineer

At Dream, we redefine cyber defense vision by combining AI and human expertise to create products that protect nations and critical infrastructure. This is more than a job; It’s a Dream job. Dream is where we tackle real-world challenges, redefine AI and security, and make the digital world safer. Let’s build something extraordinary together.

Dream's AI cybersecurity platform applies a new, out-of-the-ordinary, multi-layered approach, covering endless and evolving security challenges across the entire infrastructure of the most critical and sensitive networks. Central to our Dream's proprietary Cyber Language Models are innovative technologies that provide contextual intelligence for the future of cybersecurity.

At Dream, our talented team, driven by passion, expertise, and innovative minds, inspires us daily. We are not just dreamers, we are dream-makers.

The Dream Job:

We’re looking for a Support Engineer who goes beyond handling tickets and truly owns the customer experience end-to-end. In this role, you’ll deliver white-glove, technically deep support, resolve issues with minimal customer effort, and act as a trusted bridge to R&D—reducing their load while helping improve the product. It’s a great fit for someone who enjoys diving deep, taking ownership, and making a real impact, with the opportunity to provide fast on-site response when needed.

The Dream-Maker Responsibilities:

• 5+ years of experience in Support
• Deliver white-glove customer experience
• Own customer issues end-to-end
• Independently investigate and resolve technical issues
• Act as the technical interface to R&D and Reduce operational load
• Prevent recurring issues
• Maintain operational excellence and reliability
  
  

• Advanced Troubleshooting & Root Cause Analysis
• Strong System & Architecture Understanding
• Log, Metrics & Data Analysis
• Issue Ownership & Accountability
• Customer Communication & Empathy
• Reproduction & Debugging Skills
• Problem Classification & Decision-Making
• Collaboration with R&D
• Proactive Issue Prevention
• Operational Excellence & Reliability Mindset