Customer Support Expert

Job Description

Who We Are?

Ceragon is the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.

Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. Ceragon solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.

Through our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery.

Ceragon delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning Ceragon as a leading solutions provider for the “connectivity everywhere” era.

What Will You Do as Part of The Role?

As a Customer Support Expert, you will be part of Ceragon’s leading technical group within the Global Support department, collaborating with our customers and global teams. You will play a key role in ensuring the success of our customers by providing advanced technical support and sharing your expertise across the organization.

• Deliver Tier 3 technical support for advanced telecommunications and networking hardware and software to global customers and internal teams.
• Troubleshoot, analyze, and resolve complex issues in customer networks, ensuring minimal disruption and high satisfaction.
• Collaborate with internal and external technical teams throughout all project phases: presales, design, implementation, and operations.
• Train and mentor Ceragon’s global technical teams to enhance their knowledge and capabilities.
• Travel internationally (approx. 25%) to support customers on-site and facilitate knowledge sharing.
  
  

• 5+ years of experience in technical support, technical account management, or presales roles.
• Strong background in radio systems, RF and Layer 2/Layer 3 networking.
• Team player, with proven experience working with global, cross-functional teams.
• Fast learner with the ability to work independently and in a team.
• Excellent communication skills in Hebrew and English.
• Advantage – degree in Electronics, Communications, or Computer Engineering.
• Advantage – experience with microwave radios installation, operation, and maintenance.
• Advantage – CCNA, CCNP or equivalent