Head of Customer Service Division

Comblack is recruiting a Head of Customer Service Division !

The role includes managing the customer service system and leading a team of project managers, along with coordinating and leading complex cross-organizational projects. The position involves responsibility for meeting service KPIs, improving processes, working with multiple interfaces, and leading initiatives to enhance the customer experience.

What are we looking for?

• At least 6 years of experience managing complex IT and technology projects – mandatory.
• At least 4 years of managerial experience leading IT project managers – mandatory.
• Experience managing project managers or professional teams – mandatory.
• Strong abilities in planning, control, prioritization, and meeting targets.
• Excellent written and verbal communication skills.
• Experience working with ITSM systems, project management tools, and Office applications.
• Ability to analyze data and generate managerial insights.

Why Comblack?

Comblack is a company dedicated to creating accurate and meaningful connections between people and the right opportunities. We believe in a personal approach, uncompromising professionalism, and true end-to-end support, for both candidates and clients.

At Comblack, you’ll find a dynamic, supportive, and innovative work environment that encourages initiative, growth, and continuous professional development.

Interested? Send us your CV!