Escalation Team Leader

We are looking for a technically strong and AI-savvy Escalation & Reliability Manager to own production reliability, incident management, and cross-functional prioritization. This role leads our AI-driven automation strategy, drives self-healing infrastructure development, and sets a new standard for modern reliability engineering.

Responsibilities

• :Own production incidents and escalations end-to-end — from mitigation to RCA to corrective action
• .Lead the design and development of self-healing systems capable of detecting, diagnosing, and remediating incidents au3-5 years in SRE or Incident Management
• .Mandatory: Hands-on experience applied to operational challenges (AIOps, anomaly detection, LLM-based automation, or auto-remediation)
• .Proven track record of automating workflows and reducing manual toil at scale
• .Strong cloud background (AWS/Azure/GCP) and experience with Kubernetes, Docker, and CI/CD
• .Proficiency with observability tools (Grafana, Prometheus, ELK) and scripting (Python, Bash)
• .Demonstrated leadership in high-pressure, cross-functional environments
• .tenuously
• .Drive automation of repetitive operational workflows using AI/ML-based solutions to reduce toil and MTTR
• .Lead and mentor the SRE team; improve monitoring, alerting, and observability
• .Manage the cross-functional Squad handling customer and production issues; align priorities across Support, QA, R&D, and Sources
• .Track key operational metrics and lead long-term reliability improvements

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Desired Backgroun

• d:3-5 years in SRE or Incident Managemen
• t.Mandatory: Hands-on experience applied to operational challenges (AIOps, anomaly detection, LLM-based automation, or auto-remediation
• ).Proven track record of automating workflows and reducing manual toil at scal
• e.Strong cloud background (AWS/Azure/GCP) and experience with Kubernetes, Docker, and CI/C
• D.Proficiency with observability tools (Grafana, Prometheus, ELK) and scripting (Python, Bash
• ).Demonstrated leadership in high-pressure, cross-functional environment

s.
Advanta

• gesBackground in cybersecurity or SaaS platfor
• ms.Experience with LLMOps, AI agents, or orchestration platforms (e.g., n8n, Tempora

l).
Key Attrib

• utesStrong ownership, accountability, and composure under press
• ure.Passionate about leveraging AI to automate workflows, reduce toil, and accelerate incident resolut
• ion.Visionary about self-healing operations — able to both define the strategy and drive its implementat
• ion.Collaborative leader with the ability to align cross-functional stakehold
• ers.Technically hands-on systems-level thinker with the drive to engineer scalable, long-term soluti