Sales Operations Coordinator

Company Description

RavenDB is an enterprise-grade database designed for simplicity, high performance, and resilience in challenging production environments. Offering features such as real-time replication, horizontal scaling, and built-in encryption, RavenDB ensures data safety and availability. Developers benefit from a streamlined workflow with tools like automatic indexes, SQL-like querying, and ACID transactions. With native AI integrations and exceptional performance of up to 1M reads and 150K writes per second per node, RavenDB is trusted by over 12,000 customers, including global leaders such as Toyota and Verizon.

About The Role

RavenDB is seeking a Sales Operations Coordinator to streamline and support our global sales lifecycle. In this role, you will be the guardian of our quote-to-cash process and the essential connection between a signed contract and realized revenue.

You will manage the operational backbone of our sales activity—from procurement and compliance to logistics and data accuracy—ensuring seamless business continuity while enabling our commercial teams to stay focused on strategic growth.

Key Responsibilities

Procurement & Vendor Logistics

• Navigate customer procurement portals and manage vendor registration to ensure we are fully approved to conduct business.

Transaction Management

• Own the end-to-end flow of renewals, quotes, and invoices with accuracy and attention to detail.

Communications Hub

• Inbound Management: Serve as the primary owner of the Sales Ops inbox, handling daily internal and external requests.
• Order Fulfillment: Ensure timely license delivery and Cloud access provisioning aligned with renewal timelines.

CRM Hygiene & Integrity

• Data Stewardship: Maintain complete accuracy and reliability of CRM data.
• Workflow Monitoring: Track active sales processes, identify administrative roadblocks, and ensure deals keep moving forward.

What You Bring

Mandatory Requirements

• Operational Ownership: You take full responsibility for processes from start to finish—not just tasks.
• Methodical Execution: You follow established workflows with discipline and excel at keeping things efficient and organized.
• High-Stakes Prioritization: Ability to manage high-volume queues and instinctively prioritize urgent issues.
• Data Precision: Exceptional attention to detail, especially with contract data and legal documentation.
• Native-Level English: Outstanding written English for handling complex customer communications.

Preferred Qualifications

• 1 year of experience in a similar role.
• Experience with CRM systems (Zoho CRM Plus is a strong advantage).
• Understanding of the invoicing cycle and basic financial processes.