Dynamics 365 CRM Project Manager & System Analyst (1005394)

Elad Software Systems specialize in managing and executing end-to-end projects and offer business solutions in order to help companies strengthen their relationship with end-client and improve the company’s customer experience using impeccable innovative and quality solutions.

We work through three different channels:

Data | CRM | Digital

Our Advantage – As a project driven company that had worked in all possible fields in the market, we’re always at the forefront of technology, employ all methods and know all the available tools. In fact, this allows us to create relevant and tailor-made solutions that can answer any need or challenge you might encounter on your way to reach your business goals.

Our Team – We know exactly why we call our experts the Dream Team; each and every personnel in our staff is a professional in their field, who takes you on a joint process and runs your project from end-to-end. It is important to us to keep researching the field, monitor, process and check in order to produce effective results.

If you come from a project-based environment on the vendor side (e.g., Matrix, Yael, Malam, Abra) and enjoy combining hands-on system analysis with project leadership - this role is for you.

This is a unique opportunity to take part in core organizational initiatives, lead complex end-to-end processes, and make a real impact.

What you’ll do

• Lead end-to-end projects and system analysis processes within Dynamics 365 CRM - from concept through design to production
• Take a hands-on role in system analysis, including business process modeling and writing functional and technical specifications
• Design and implement end-to-end customer journeys (hands-on experience is a must)
• Work closely with clients and stakeholders, translating business needs into scalable system solutions
• Manage and coordinate cross-functional teams, including development, infrastructure, and QA
• Lead implementation, upgrade, and migration projects across Online and On-Premises environments
• Act as a trusted advisor to business units, leading deep-dive discussions and driving decision-making

What we’re looking for

• 3+ years of experience as a System Analyst and Project Manager in Microsoft Dynamics 365 CRM
• Proven experience working in a project-based/vendor environment - must
• Strong understanding of core Dynamics 365 CRM modules and business processes
• Hands-on experience writing high-quality functional and technical design documents
• Experience leading complex projects with strong attention to detail and ownership
• Excellent communication skills and a strong service mindset
• Experience working with development, QA, and infrastructure teams
• Hands-on experience designing and building customer journeys - must

Nice to have

• Experience with Microsoft Power Platform
• Experience working with public sector / municipalities / government organizations
• Experience with BI systems

Don't miss out on this amazing opportunity to grow and succeed with us!