Senior Voip Engineer

VoIP & IP PBX Systems Manager | Technical Lead

B-Smart Communication Solutions (2012) Ltd. is looking for an experienced, hands-on technology professional to lead the company’s VoIP and business telephony domain.

We are looking for a strong technical leader with a solid system-wide understanding, who can take ownership of our VoIP infrastructure, design and deploy advanced communication solutions for business customers, and serve as a professional authority for support and implementation teams.

The company currently works with MirtaPBX, alongside IP PBX systems, SIP services, and business communication infrastructures.

Role Description

This is an end-to-end technical role that includes planning, implementation, management, maintenance, optimization, and improvement of VoIP systems and IP PBX solutions for business customers.

Responsibilities include:

• Managing, maintaining, monitoring, and optimizing VoIP servers and IP PBX systems.
• Designing and deploying business telephony solutions according to customer requirements.
• Working with MirtaPBX and SIP-based communication solutions.
• Handling advanced technical issues, including SIP/RTP traffic analysis.
• Improving existing infrastructures, implementing new features, and optimizing technical processes.
• Leading and supporting communication and business telephony projects.
• Providing professional guidance, training, and mentoring to support and implementation teams.
• Writing technical documentation, work procedures, and internal knowledge materials.
• Working directly with business customers, vendors, and internal technical teams.

Requirements

• At least 3 years of proven experience managing VoIP systems and IP PBX solutions.
• Hands-on experience with IP PBX platforms and SIP-based communication systems.
• Experience with MirtaPBX – a significant advantage.
• Experience with Asterisk / FreePBX / Issabel / 3CX – an advantage.
• Strong knowledge of communication protocols: SIP, RTP, TCP/UDP.
• Experience working in Linux environments, including server administration and CLI.
• Solid understanding of networking: LAN/WAN, VLANs, NAT, QoS, and Firewalls.
• Ability to troubleshoot complex VoIP issues such as one-way audio, registration failures, dropped calls, jitter, and latency.
• Ability to work independently and manage multiple tasks and projects simultaneously.
• Strong communication skills and the ability to train and mentor technical teams.
• Service-oriented approach and experience working with business customers.